Our Commitment
- We practice in a non-judgmental way, respecting individual clients and their right to self-determination
- Our well trained and experienced counsellors provide a professional service which organisations can trust.
- We use a short term solution focused model of counselling.
- As Individual Members of the British Association for Counselling and Psychotherapy our counsellors are bound by the Ethical Framework for Good Practice.
- We develop a trusting relationship with organisations we work with, recognising the need to ensure an effective workforce to maximise performance.
- We meet with our purchasers and learn from feedback to continually improve our service to clients and organisations.
IMPACT was selected to be part of the pilot of the CORE system (Clinical Outcomes in Routine Evaluation) for by the Psychological Therapies Research Centre at Leeds University to demonstrate Best Value in Staff Counselling Services.
We have continued to use this system to monitor our service. For IMPACT counselling 82% of staff who have finished counselling have reliable improvement (where a client has changed sufficiently to be confident that the change is measurable). This is an objective monitoring of the service and provides bench marking with other services.
We provide management information to each organisation as required and regular meetings with designated managers are used to discuss general issues and provide feedback. The content of counselling sessions is always confidential.
The system meets the criteria of Best Value and will provide clear information on which to evaluate the benefits to staff and the organisation of a staff counselling service.